This Refund Policy outlines our approach to refunds for our training programs and services. By using our website and services, you agree to be bound by this policy.

1. General Policy

1.1 Course Fees

We offer a range of courses and services, nearly all of which require payment. Course fees are as described on the website.

1.2 Refund Eligibility

Our refund policy applies to paid courses only. Ineligible for refunds are free courses, digital downloads, and services that have already commenced or been provided.

2. Refund Requests

2.1 Timing

To request a refund, you must do so within the specified refund period for the course you have enrolled in. The refund period is outlined on the course page on our website.

2.2 Request Process

To initiate a refund request, please contact our customer support team and provide the following information:

Your full name and contact information
Course name and date of purchase
Reason for the refund request

2.3 Processing Time

We aim to process refund requests promptly. You will be notified once your request has been received and is under review.

3. Refund Criteria

3.1 Full Refunds

Full refunds will be provided under the following circumstances:

You request a refund within the eligible refund period.
You have not accessed more than 25% of the course content, as determined by our records.

3.2 Partial Refunds

In some cases, we may offer partial refunds, taking into consideration your progress through the course and the nature of the services provided.

Refund Policy